Amount unknown: United reaches settlement with passenger dragged off plane

United Airlines

United Airlines reached an “amicable settlement” with David Dao, the passenger dragged off a full flight earlier this month sparking worldwide outrage, his attorneys have said.

As a condition of the settlement, Dao’s lawyers Thomas Demetrio and Stephen Golan did not disclose the total amount in a statement announcing the deal.

The US airline has been trying to repair its image since the April 9 incident, in which Chicago airport security officers dragged the 69-year-old doctor off a full flight in order to make room for airline crew.

Dao suffered a concussion, a broken nose and teeth, according to his lawyers.

“United has taken full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago,” Demetrio yesterday said in the statement.

“For this acceptance of corporate accountability, United is to be applauded.”

Demetrio had earlier in the day lauded the airline for operational changes it announced in an effort to avoid a repeat of the incident.

With its chief executive promising to refocus on customers, the company said it will change its policies to, among other things, offer passengers up to $10,000 in compensation for giving up a seat on an overbooked flight, and reduce overbooking in the first place.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s